Cancellation Policy:
At Amruthaballi.com, we understand that circumstances may arise, and plans may change. If you wish to cancel your order, please do so as soon as possible to allow us to process your request efficiently. Here’s our cancellation policy:
Cancellation Timeframe:
You can cancel your order within 24 hours of placing it. Once the 24-hour window has passed, your order may have already entered the processing stage.
Cancellation Process:
To cancel your order, please contact our customer support team at Support@amruthaballi.com with your order number and cancellation request. We will do our best to assist you promptly.
Late Cancellations:
If your order has already been processed or shipped, we won’t be able to cancel it. In such cases, please refer to our Return Policy for further assistance.
Refund Policy:
At Amruthaballi.com, we are committed to your satisfaction. If, for any reason, you are not completely satisfied with your purchase, we offer a transparent refund policy:
Eligibility for Refund:
To be eligible for a refund, you must return the product in its original condition, unused, and in its original packaging. Returns that do not meet these criteria may not be accepted.
Refund Request Timeline:
You can request a refund within 7 days of receiving your order. Beyond this period, unfortunately, we cannot offer you a refund.
Refund Process:
If an order is successfully canceled before shipment or service initiation, a refund will be issued to the original payment method.
Refunds will be processed within 3 to 7 business days from the date of cancellation approval.
The refund amount may be subject to deductions as per the payment gateway and processing fees.
Payment Gateway Charges Deduction:
Refunds will be issued after deducting applicable payment gateway charges, which vary by payment method and provider policy. 3.2 Customers will be informed of any deductions before processing the refund.
Return Shipping:
The cost of return shipping is the responsibility of the customer, unless the return is due to a mistake on our part or a defective product.
Refund Processing Time:
Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 3 to 7 business days, and a credit will be applied to your original method of payment.
Please note that any shipping charges on the original order are non-refundable.
If you have any questions or concerns regarding our cancellation or refund policies, feel free to reach out to our customer support team for assistance. Thank you for choosing Amruthaballi.com for your handmade, homemade, and chemical-free soaps and hair oils.